The purpose of this essential service is to quickly identify downtime-determining problems in order
to allow our Customer to restart their ordinary production activity as soon as possible, and at a
In order to reach our purpose we avail ourselves of:
· an adequate number of technicians
straight from our in-house personnel for the most critical activities, and collaborating with Goglio
Milling Systems authorized workshops located in various Italian regions. Continuous presence of
phone operators with great experience for the detection of the problem on the phone.
· tools that are always ready
appropriate, always available tools, stored with care and chose among the best available on market
· spare parts that are always available and easy to find
we organize our warehouse on the basis of codes that statistically feature more frequent failures
and of machine types. The spare parts has its original price, a management cost, and a stocking
cost. It is necessary to find the right compromise for a prompt solution of average failures during
the year. A good assistance service can also manage the spare parts issue by suggesting the
appropriate maintenance operations, or by detecting the defects many Customers put up with for
years, sometimes without even knowing.
· Technical documentation and drawings with relevant updates
Support technical reports in case of serious and hard-to-solve problems. The presence of effective
documentation helps greatly to reduce the potential for errors and hence inefficiency. It also helps
acting more confidently and quickly by identifying potential defects and making improvements
that a designer would otherwise not notice.